Company Offering Water Line Repair Not Endorsed by City

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Manchester Water Works
Manchester Water Works

The city is advising customers of Manchester Water Works to be wary of solicitations by an independent company offering to repair water lines and street repairs due to water line replacement.

According to the city’s official website, the same repairs and services being offered by America Water Resources will be offered later this year through a city program using city resources.

AWR is a subsidiary of American Water, the largest publicly traded U.S. water and wastewater utility company, according to this press release posted on Wall Street Journal online July 21.

The post announced the expansion of a repair service program to residents of New Hampshire and Vermont, which covers “up to $5,000 in service line repairs and up to an additional $5,000 for street repairs where necessary,” and a sewer protection program which “covers up to $4,000 for sewer line repairs plus up to $4,000 for street repairs, where necessary.”

On the same day the press release went out, the city posted the following notice on the official city site:

Recently a number of our customers have received correspondence from American Water Resources of New Hampshire (AWR).  For a fee, AWR is offering to reimburse up to $5,000 for repair of the water line on the customer’s property and up to $5,000 for water line street repair.

It is important to note that MWW is not affiliated or partnered with AWR nor do we support their solicitation or claims of service. We have not and will not share any customer information with them.

Also and coincidentally, we have been public with our intention to offer this service to our customers later this year. At that time you will receive information about the program from us, Manchester Water Works directly. Our program will be run locally by your utility with local support.

If you have any questions or concerns, please feel free to call Phil Croasdale at the Manchester Water Works at (603) 792-2825.

We’ll follow up on this story and bring you more information about the proposed city-wide repair program.

About Carol Robidoux 5114 Articles
Journalist and editor of ManchesterInkLink.com, a hyperlocal news and information site for Manchester, NH.