Scam Alert: NH AG warns of utility bill collection scam phone calls

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CONCORD, NH – A scam is circulating involving calls from people saying they are from your utility company, demanding immediate payment over the phone or loss of service.

Attorney General Joseph A. Foster and the Public Utilities Commission’s Director of Consumer Affairs Amanda O. Noonan warn New Hampshire utility customers about the scam, currently operating in the state.

A number of consumers have complained of receiving calls from individuals pretending to be with the customer’s utility company, including someone falsely saying they’re from Eversource.

The caller tells the customer that he or she has a past due balance on their utility account and then threatens the customer with disconnection of their utility service unless they pay that delinquent amount.

These calls are not coming from New Hampshire utility companies. Utility customers who are scheduled for disconnection due to nonpayment receive written notice a minimum of 14 days prior to any proposed disconnection date and the notice includes action they can take to maintain service.

Consumers receiving these types of calls should not provide any type of financial information to the caller, including credit card or bank account information, and should not make any payment. Calls should be reported to the Public Utilities Commission at 1-800-852-3793. Consumers can also call the Attorney General’s Consumer Hotline at 1-888-468-4454.


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About Carol Robidoux 5548 Articles
Journalist and editor of ManchesterInkLink.com, a hyperlocal news and information site for Manchester, NH.