MANCHESTER, NH — An automated alert system used by city departments to inform residents of school closings, police activity and other pertinent updates failed to go out to some subscribers on Feb. 16.
Manchester School District issued a Nixle alert after a two-hour school delay was called due to inclement weather at 5:10 a.m. on Thursday. The information was also posted on the district’s Facebook page. A second advisory was posted on Nixle just after 7 a.m. and, about 30 minutes later, an apology appeared on the district’s Facebook page in response to complaints from some residents who said they did not get the original alert, even though they were signed up for the automated service.
School closings and delays are also posted on the district’s website and included on WMUR.
A district spokesperson said the IT department is investigating, and they are awaiting a response from Nixle to try and figure out the glitch.
Below are some of the comments posted by residents under the district’s Facebook post, a mix of those who did not receive notification and others who got it multiple times. Check back – we’ll update the story as soon as there is more information:
Register to receive texts and/or emails from whichever city department you want, including public schools.