Give us your poor, your tired, your low-battery E-ZPass tags

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Transponders make the commute a breeze.
Transponders make the commute a breeze.

CONCORD, NH – A decade after electronic tolling was introduced on the New Hampshire Turnpike System, owners of the original transponders that were sold are being notified by the New Hampshire Department of Transportation that those transponders, also known as tags, are reaching the end of their service life.

Customers with transponders that are at least nine years old (tag numbers 02600000001 – 02600300850) are being encouraged to test and/or replace their transponders if their tag is not being read in the lane to ensure the most efficient and cost-effective toll transactions. Tag non-reads can be determined if the account statement shows the license plate number for the transaction instead of the transponder number.

Click here to learn about the FBI investigation of an email phishing scam involving EZPASS. Have you been phished?

Effective September 1, 2015, under NH State law (RSA 237:11), the E-ZPass toll discount (30 percent for passenger vehicles and 10 percent for commercial vehicles) will be only applied to New Hampshire customer accounts when a valid NH transponder is read in the toll lane. Due to the additional costs associated with non-operating transponders, any tolls recorded based upon license plate images will be at the full toll rate.

Transponders can be tested at E-ZPass Walk-In Centers in Nashua, Hooksett and Portsmouth. The cost to replace an interior transponder is $8.90. Transponders no longer in use should be returned to a Walk-In Center for proper disposal, or mailed to NH Customer Service, P.O. Box 52011, Newark, NJ 07101-8211.

A total of 300,850 transponders were sold to customers between June and September of 2005. These transponders are now exceeding their anticipated battery life of 8 to 10 years. Of the original transponders sold, 79 percent were used at least once in 2014.

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About Carol Robidoux 5649 Articles
Journalist and editor of, a hyperlocal news and information site for Manchester, NH.
  • Heather Wilkinson Rojo

    OK, here is the scoop! I just went to the EZ pass office on Hackett Hill Road at noon today. There was a HUGE line and only two clerks in the office. People were parked EVERYWHERE (double parked, on the grass, in no parking zones). The EZ pass offices are not prepared for this onslaught of people wanting new transponders. The line was in the sun outside and was over 2 hours long. People were fainting in the heat. One lady came out in tears because she waited two hours in the sun and found out that the account was in her husbands name and they would NOT deal with her! Be prepared! Bring all your transponders and the person with the name on the account. Be prepared for long, long, long lines in the sun. No bathroom. Bring water. They close at 6pm and no weekend hours, so working people will need to take an afternoon or morning off from work. The EZ pass offices are not prepared to handle the crowds, and have not expanded hours, opened new offices or increased staff. I’m going to find out if I can do this through the mail because the situation was so ridiculous I came home instead of waiting in the hot sun. I’ll let you know if it will be possible to do this via mail or not, but I’ve been on hold for over 45 minutes!

  • Heather Wilkinson Rojo

    Part 2 of this saga! Great news! Don’t wait in line! Call 1-877-643-9227 (I was on hold for nearly 1 1/2 hours, but at home in the AC not on my feet in line in the hot sun) and they are mailing me three new transponders! When they arrive in 7 – 10 business days, I have to call back to de-activate the old ones and activate the new ones. All you need is your account number when you call, with the correct name, address and phone number to get the new ones via US snail mail! Yahoo!