Free VITA tax prep for NH residents, thanks to Granite United Way with support from Citizens Bank

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Granite United Way’s Volunteer Income Tax Assistance (VITA) Program has launched for 2022 and is available to any NH resident. Courtesy Photo

MANCHESTER, NH – The highly successful Volunteer Income Tax Assistance (VITA) program launched January 24, 2022, by Granite United Way, in partnership with Citizens, which generously supports the program with a $50,000 contribution.

“Each year this program plays an important role in developing financial stability throughout all of our regions,”  said Patrick Tufts, President and CEO of Granite United Way. “During the pandemic, we were successful in reaching the low to moderate-income households who relied on us in a virtual environment. The partnership  with Citizens continues to play an important role in ensuring access to this program.”  

This free tax preparation program is available to individuals and families with household incomes up to  $58,000 annually. Taxes are prepared by IRS-certified volunteers who assist low-to-moderate-income residents of the state to access the greatest amount of refunds. Both Granite United Way and Citizens share a common goal of encouraging financial stability and recognize the importance of programs like VITA to families and individuals.  

The program has grown over the years, thanks in part to the support of Citizens.  

“The VITA program has provided thousands of New Hampshire residents with free tax preparation assistance,  helping put more financial resources back into the hands of local families,” said Joe Carelli, President, Citizens,  New Hampshire. “Tax refunds and credits secured through this program can kickstart savings and become the  foundation for a healthier financial future.”  

It’s easy to schedule an appointment by visiting to see the full list of free tax sites in the state and to make their appointment. Those without internet access can call 211.  

Some important changes individuals will see this year include:  

  • An expansion of the Earned Income Tax Credit (EITC) for those without a child to claim; the expansion increases the age range to allow workers age 65+ and those as young as age 19 to claim this support for low-income working people.  
  • The Child Tax Credit was increased, and many people raising children received advance payments totaling up to half of the full credit. Those who got the advance payments or who missed out on them can file a tax return to claim the full amount for which they are eligible.  
  • A change to the Dependent Care Tax Credit can mean as much as $8,000 for those who paid for childcare or home care that allowed them to work or look for work.  

“It was confusing to keep up with these changes, especially those newly-eligible for these benefits. It’s important that people not be taken advantage of by commercial preparers who charge high fees or ‘upsell’. 

They can claim all of these benefits by filing for free at a VITA site,” said Cary Gladstone, Senior Director of  Asset Building at Granite United Way.  

The EITC is a support for working people who don’t make a lot of money. According to the IRS, about 1-in-4  eligible New Hampshire residents fail to file for the EITC, leaving an estimated $49 million unclaimed.  

Volunteers are the foundation for the program, and this year they will play a critical role in ensuring questions regarding COVID-19 last year are answered.  

“Several items including the EITC, providing refunds for families and the training our volunteers receive has been increasingly helpful for those filing through the VITA program,” said Tufts. “Our volunteers are dedicated  to finding every credit available to those utilizing the program.”  

Volunteers are still needed, and those interested can reach out to Cary Gladstone at 603-625-6939 x128.  

“The VITA program impacts the community in so many ways,” said Briana Ferragamo, Citizens Branch  Manager and VITA volunteer. “It created space and resource for no cost, for people who really need it. VITA  is even more important than ever with so many changes happening in unemployment and tax credits. I  volunteer as a VITA tax preparer to make a positive impact in my community.”  

Granite United Way also encourages self-filers with internet access and a household income up to $73,000 to take advantage of This provides access to filing software at no cost and a toll-free number to call and chat line for tax questions. It is sponsored by United Way Worldwide and H & R Block.  

The VITA program is a partnership with United Way, Citizens, the IRS and AARP Foundation Tax-Aide. 

Granite United Way  

Granite United Way is an experienced and trusted organization dedicated to leveraging the resources of investors and volunteers to create lasting change by addressing the underlying causes of our community’s most pressing needs. Granite United Way is committed to improving the lives of individuals and families by supporting programs in the areas of education, income and health. Granite United Way works with over 1,000 companies, 25,000 investors and thousands of volunteers every year to help communities learn, earn and be healthy. Granite United Way is highly rated by  GuideStar and Charity Navigator. 

Granite United Way serves the Central Region, Greater Seacoast Region Merrimack County, North Country, Northern  Region, Southern Region (Manchester, Salem, Derry) and Upper Valley Regions of NH and VT as well as Windsor  County, VT. For more information, visit  

About Citizens Financial Group, Inc.  

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $188.4 billion in assets as of December 31, 2021. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations  and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,000 ATMs and approximately 940 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings.  In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at or visit us on Twitter, LinkedIn or Facebook.


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